Seller Policy Pages
Seller Policy
Thank you for choosing our platform for foreign trade business. To protect the legitimate rights and interests of both buyers and sellers and standardize the platform's operation order, the following policies are formulated, which all settled-in sellers must strictly abide by.
1. Seller Registration and Qualification Requirements
1.1 The settling entity must be a legally registered enterprise or individual industrial and commercial household, providing true and valid business license, legal person ID card, bank account information (consistent with the registered entity), and completing the platform's real-name authentication.
1.2 Sellers shall provide corresponding qualification certificates (such as food business license, import and export right registration, product certification certificate, etc.) according to the business category. The platform has the right to verify the authenticity of the qualifications. False materials will directly lead to refusal of registration or permanent account closure.
1.3 The account is only for the use of the registered entity itself/enterprise, and shall not be transferred, leased, lent or shared. Any operation through this account shall be deemed as the seller's own behavior, and the seller shall bear full responsibility.
1.4 Sellers shall pay the security deposit or annual fee as specified by the platform (the specific amount shall be determined according to the business category) for violation compensation, after-sales support, etc. If the seller commits a violation, the platform has the right to deduct the corresponding security deposit.
2. Commodity Release and Compliance Specifications
2.1 Strictly abide by the laws and regulations of China and the target market countries/regions, and prohibit the sale of prohibited goods (such as drugs, weapons, flammable and explosive goods, etc.), infringing goods, counterfeit goods, controlled items and restricted goods clearly listed by the platform.
2.2 Commodity information must be true, accurate and complete, including title, description, parameters, pictures, origin, certification marks (CE, FDA, RoHS, etc.). False publicity, exaggerated efficacy or concealment of important information is not allowed.
2.3 Sellers shall ensure that the sold commodities do not infringe any third party's intellectual property rights such as trademark right, patent right and copyright. For authorized commodities, complete authorization documents shall be provided. All legal liabilities and losses arising from infringement shall be borne by the seller.
2.4 Commodity quality must meet the quality standards and safety regulations of the target market (such as EU REACH, US CPSIA, Russian TR CU, etc.), and corresponding qualification certificates can be provided.
2.5 Pricing shall follow the principles of fairness and rationality. Price fraud, malicious low-price competition, price monopoly and other behaviors are not allowed, and the price must be consistent with the commodity value.
3. Order and Fulfillment Rules
3.1 Sellers shall ensure that the inventory information is true and effective, and over-selling is not allowed. After the order is confirmed and paid, the goods shall be shipped within the agreed time limit (default 48 hours, which can be agreed separately for special categories), and a true and valid logistics tracking number shall be uploaded.
3.2 Logistics methods can choose platform-designated logistics or the seller's own cooperative logistics. The freight standard, transportation time limit and logistics tracking method shall be clearly marked to ensure that buyers can query the logistics status.
3.3 Unpaid orders will be automatically closed after timeout (default 72 hours); if a paid order needs to be cancelled, it must be agreed by both buyers and sellers. Sellers shall not cancel orders without reason, otherwise they shall bear corresponding compensation liabilities.
3.4 Commodity packaging must comply with international transportation standards and the packaging requirements of the importing country, properly protect the commodities to avoid damage during transportation; the commodity name, specification, quantity, shipping mark and necessary warning signs shall be clearly marked on the packaging.
4. Payment and Settlement Policy
4.1 The platform supports mainstream payment methods such as credit card, PayPal, Western Union, Telegraphic Transfer (TT), Letter of Credit (L/C), etc. The specific payment process and the party responsible for handling fees shall be subject to the platform's public announcement.
4.2 The settlement cycle shall be implemented in accordance with the platform's regulations (such as weekly settlement, monthly settlement), and the settlement condition is that the order is completed without unresolved disputes. The platform will settle the payment to the seller after deducting relevant fees such as technical service fee and commission as agreed.
4.3 If the buyer initiates a chargeback or refund application due to the seller's reasons (such as inconsistent goods, delayed shipment, commodity quality problems, etc.), the relevant losses shall be borne by the seller, and the platform has the right to deduct the corresponding amount from the settlement payment.
5. After-sales and Return/Exchange Policy
5.1 If the commodity has quality problems, the seller shall provide the buyer with full refund, re-delivery or repair service, and bear the round-trip logistics costs.
5.2 For returns/exchanges due to non-quality reasons (such as the buyer's personal reasons, inconsistent size, etc.), it shall be implemented in accordance with the agreement between both parties: by default, the buyer shall bear the round-trip logistics costs and a certain proportion of handling fees, which can be agreed separately for special commodities.
5.3 Buyers shall submit return/exchange applications within the agreed time limit after receiving the goods (default 7-15 days, adjusted according to specific categories). Sellers shall respond and handle within 3 working days. Failure to handle within the time limit will lead to the platform's intervention and mediation.
5.4 Special categories such as customized goods, clearance goods, personal items, and food may be agreed to not support unreasonable returns/exchanges, but they must be clearly announced on the commodity detail page to ensure that buyers are aware.
6. Compliance and Risk Control Requirements
6.1 Sellers shall comply with data protection-related laws and regulations (such as EU GDPR, China's Personal Information Protection Law, etc.), properly protect buyers' personal information, and shall not abuse, disclose or illegally trade buyers' information.
6.2 Tax compliance: Sellers shall be responsible for the declaration and payment of relevant taxes and fees such as Value Added Tax (VAT), customs duties, and import taxes in the target market, ensuring compliance with local tax laws and regulations.
6.3 Environmental compliance: Commodities and packaging must comply with the environmental protection requirements of the target market (such as EU EPR, Russian packaging recycling regulations, etc.), and provide corresponding environmental certification documents (if required).
6.4 Any fraudulent behavior is prohibited, including but not limited to brushing orders, brushing reviews, fake transactions, inducing positive reviews, malicious competition, etc. Violators will be severely punished in accordance with the platform's regulations.
7. Violation and Penalty Rules
7.1 Minor violations (such as slightly inaccurate commodity information, delayed shipment, failure to respond to after-sales in a timely manner, etc.): The platform will take penalties such as warning, commodity delisting, restricting commodity release rights, deducting part of the security deposit, and restricting withdrawal.
7.2 Serious violations (such as selling counterfeit goods, serious infringement, false qualifications, malicious fraud, repeated violations of platform rules, etc.): The platform will take penalties such as account suspension, fund freezing, permanent account closure, and confiscation of security deposit, and reserve the right to pursue legal liability.
7.3 The platform has the right to adjust the penalty intensity according to the severity of the violation. If the seller has objections to the penalty result, they can submit an appeal within the specified time, and the platform will re-verify.
8. Dispute Resolution and Applicable Law
8.1 Disputes arising from transactions between buyers and sellers shall first be resolved through friendly negotiation; if negotiation fails, the platform can be applied for mediation. The platform will make a fair ruling based on transaction records, commodity information and other evidence.
8.2 These policies shall apply to the laws of the People's Republic of China and the relevant laws of the target market countries/regions. In case of legal conflicts, the law that is more favorable to the protection of the rights and interests of both buyers and sellers shall prevail.
8.3 All losses caused by the seller's violation of these policies or relevant laws and regulations (including but not limited to buyer claims, administrative penalties, legal litigation costs, etc.) shall be fully borne by the seller.
9. Policy Update and Effectiveness
9.1 The platform has the right to revise these policies according to changes in laws and regulations, adjustments in industry standards and the platform's operational needs. The revised policies will be notified to sellers through platform announcements.
9.2 Sellers' continued use of the platform's services shall be deemed as recognition of the revised policies; if sellers do not agree, they can apply for account cancellation and stop using the platform's services.
9.3 These policies shall take effect from the date of the seller's successful registration.
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- Phone: +86 13335896841，+86 13109917523
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